Your Score

82%

59/72 points

OPERATIONAL EXCELLENCE TRACKER

--%

/ points

Location Vs Company YTD

81%
YTD Average

83%
YTD Average
This Score Vs Location YTD

82%
This Evaluation

81%
YTD Average
Trend vs. Levels

Avgs & Shop Counts
Location avg (12)
81%
Area Leader avg (104)
76%
Market avg (580)
80%
Zone avg (5601)
82%
Company avg (5781)
83%
Sectional Scores
Clean & Safe : (29/32)
91%
Fresh & Delicious : (8/9)
89%
Fast & Friendly : (22/31)
71%
LTC : (0/0)
--
Restaurant : (0/0)
--
Operational Excellence Tracker : (/)
--
Company Rank YTD

327/529

Sectional Change
Section This Evaluation Last Evaluation +/-
Overall okay 82% okay 83% down -1%
Clean & Safe good 91% good 94% down -3%
Fresh & Delicious okay 89% okay 78% up +11%
Fast & Friendly okay 71% okay 72% down -1%
LTC --% --% --%
Restaurant --% --% --%
Operational Excel... --% --% --%

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Question

Score

Answer

Date evaluation performed:
02/03/2017
 
Time shop began:
8:17 PM
 
(Date) During which time of day did the evaluation occur?
  • Morning (6:00 am-10:30 am)
  • Day (10:30 am-4:00 pm)
  • Evening (4:00-9:00 pm)
  • Other
 
(Date) During which day of the week did the evaluation occur?
  • Sunday
  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
 
Video link:
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Store Exterior  
(Clean & Safe) Was the parking lot clean and free of debris?
  • Yes
  • No
1/1
(Clean & Safe) If visiting during dark, was the parking lot well lit?
  • Yes
  • No
  • N/A
 
OLD (Clean & Safe) Was landscaping clean and free of debris?
  • Yes
  • No
  • N/A
 
(Clean & Safe) Were trash cans near the fuel pumps empty or not full/overflowing?
  • Yes
  • No
  • N/A
0/2
(Fast & Friendly) The fuel islands were stocked with the following:
(Note: all requirements are required for points to be awarded)
  • Clean water
  • Squeegee
  • Paper Towels
  • All of the above
  • None of the above
  • N/A
3/3
(Clean & Safe) Were the fuel pumps clean?
  • Yes
  • No
  • N/A
3/3
(Fast & Friendly) Were all fuel pumps free of bags and functional?
  • Yes
  • No
  • N/A
 
(Fast & Friendly) Was the guest able to successfully pay for their fuel at the pump?
  • Yes
  • No
  • N/A
1/1
(Fast & Friendly) Did the guest receive a receipt from the pump?
  • Yes
  • No
  • N/A
0/1
(Clean & Safe) Was the front dock area clean?
  • Yes
  • No
  • N/A
1/1
(Clean & Safe) If present directly outside the store, were the trashcans not full or not overflowing?
  • Yes
  • No
  • N/A
2/2
(Clean & Safe) Was the store entry and floor mat clean?
  • Yes
  • No
  • N/A
1/1
(Clean & Safe) Were the front store windows clean and free of smudges?
  • Yes
  • No
1/1
Operational Excellence Tracker
(GREET)(Fast & Friendly) While greeting the guest, did the sales associate:
  • Greet within 15 seconds of entering the store
  • Give a verbal greeting
  • Smile and make eye contact
  • None of the above
  • N/A
3/3
(PLUS)(Fast & Friendly) Did the sales associate offer the guest an upsell item and/or suggest a complimentary item with their purchase? (Charitable donations will count as a plus sell item)
  • Yes
  • No
  • N/A
3/3
(RESTROOMS)(Clean & Safe) Were the restrooms clean?
  • Yes
  • No
  • N/A
3/3
(VAULT)(Fast & Friendly) Were all refrigerated beverage (soda, beer, juice, milk, vault) doors well stocked?
  • Yes
  • No
  • N/A
0/4
(MERCHANDISE)(Fast & Friendly) Were merchandise stock levels on shelves sufficient during the evaluation?
  • Yes
  • No
  • N/A
0/1
Store Interior  
(Clean & Safe) Was the register area clean and clutter free?
  • Yes
  • No
  • N/A
1/1
OLD (Clean & Safe) Was the store free of visible cleaning supplies?
  • Yes
  • No
 
(Clean & Safe) If no, please explain:
  • Mop bucket
  • Dirty Towel
  • Spray bottle
  • Red sanitation bucket
  • Other (cones, ladders, etc)
 
(Clean & Safe) Did the restroom have a pleasant odor?
  • Yes
  • Neutral/no odor
  • No
  • N/A
1/1
(Clean & Safe) The restroom was stocked with the following:
(Note: all requirements are required for points to be awarded)
  • Soap
  • Hand Towels or Hand Dryer
  • Bath Tissue
  • All of the above
  • None of the above
  • N/A
3/3
(Clean & Safe) Was the restroom checklist on the back of the door up to date? It should be checked every two hours.
  • Yes
  • No, the checklist was not up to date
  • No checklist visible
  • N/A
0/1
OLD (Fast & Friendly) Was the guest verbally acknowledged by all team members they came within 10 feet of?
  • Yes
  • No
  • N/A
 
(Fast & Friendly) Were all beer and/or soda bins well stocked? (must be properly iced)
  • Yes
  • No
  • N/A
1/1
(Clean & Safe) Was the fountain area clean?
  • Yes
  • No
  • N/A
2/2
(Fresh & Delicious) Was the fountain area well stocked?
  • Yes
  • No
  • N/A
2/2
(Clean & Safe) Was the frozen beverages area clean?
  • Yes
  • No
  • N/A
2/2
(Fresh & Delicious) Was the frozen beverage area well stocked?
  • Yes
  • No
  • N/A
1/1
(Clean & Safe) Was the coffee area clean?
  • Yes
  • No
  • N/A
2/2
(Fresh & Delicious) Was the coffee area well stocked?
  • Yes
  • No
  • N/A
1/1
(Clean & Safe)Were all refrigerated beverage (soda, beer, juice, milk, vault) doors clean?
  • Yes
  • No
  • N/A
1/1
(Clean & Safe) Is the storage for the hot items clean?
  • Yes
  • No
  • N/A
2/2
OLD (Fresh & Delicious) (Clean & Safe) Are the hot items well stocked?
  • Yes
  • No
  • N/A
2/2
(Clean & Safe) Was the roller grill clean?
  • Yes
  • No
  • N/A
1/1
(Fresh & Delicious) Was the roller grill well stocked?
  • Yes
  • No
  • N/A
1/1
(Clean & Safe) Is the storage for the cold items clean? (Cold items on southern units, deli express merchandisers, coolers with food items)
  • Yes
  • No
  • N/A
1/1
(Fresh & Delicious) (Clean & Safe) Are the cold items well stocked? (Cold items on southern units, deli express merchandisers, coolers with food items)
  • Yes
  • No
  • N/A
1/1
(Clean & Safe) Was the microwave clean?
  • Yes
  • No
  • N/A
1/1
(Fresh & Delicious) Were the dates on perishable items (milk, eggs, bread) within freshness date? Note: Perishable items (milk and bread) must have a freshness date of more than two days of the shop date. Shop Date = 1/2/17 and freshness date = 1/5/17 for points to be awarded.
  • Yes
  • No
  • N/A
0/1
(Fast & Friendly) Were price points clearly labeled on all merchandise?
  • Yes
  • No
  • N/A
1/1
(Fast & Friendly) Did the sales associate:
  • Offer a verbal greeting
  • Thank you and/or bid farewell
  • Smile and make eye contact
  • None of the above
  • N/A
2/3
Sales Associate name or "staff":
Crystal
 
(Fast & Friendly) Is the above time under 2 minutes?
  • Yes
  • No
5/5
(Fast & Friendly) Were ALL team members: well groomed and wearing the appropriate uniform, including a name tag?
(Note: all requirements are required for points to be awarded)
  • Well groomed
  • Wearing a readable name tag
  • Wearing the appropriate Stripes/Sunoco uniform
  • All of the above
  • None of the above
  • N/A
3/3
(Fast & Friendly) During the interaction, were all associates free of cell phones?
  • Yes
  • No
0/1
(Clean & Safe) Did the guest feel safe and secure during their visit?
  • Yes
  • No
 
OLD (Fast & Friendly) What was the guest's approximate wait time in line? *This is the time where the shopper approaches the cashier to the time they are done checking out*
00:26 min:sec
 
GamePlan

 
Please provide an overview of the shop to the team members attending this session. It is recommended that the shop is printed out or posted two days prior to the shop review session. The team members' names should be blacked out if the shop score is low.

To view the Coach's Guide, click here or paste the link below  
//www.realitybasedgroup.com/gameplan/coachsguide.pdf  
Please enter the date of this Manager Game Plan
/ /
 
Who ran this GamePlan session?
Area Manager
General Manager
Assistant General Manager
Other
0/0
For the Coach to complete prior to team meeting
Please enter what you feel is the most important opportunity from this shop:
Initial Shop & Coaching Review Session:  
Was this session one on one or in a group?
One on one
Group
Clear Answer
0/0
List who attended the session:
 
How did the team members respond when asked what they felt was the biggest success from this evaluation?
What do the team members think is the most important opportunity from this last shop? What are the most important behaviors that drive guest service?
Please list 2 recommendations for improvement the team is committed to working on
Please list 2 compliments that you gave to your team
What weekly activities has the team agreed to performing over the next month to improve these areas?
Make sure to capture names of the team members that are engaged and are participating in the conversation:
 
Identify your MVP from this session (include first and last name):
 
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